Frequently Asked Questions

In case of an injured animal on public property, the responsible party is the city’s communal service (zoohygiene / communal police / city service for stray animals). They are obligated by law to go out on-site, secure the animal, and provide veterinary care.
If the animal is in an emergency state, you can also contact the nearest veterinary clinic and try to help it that way yourself.

Pet Mondo does not have an emergency service, vehicles, equipment, or authorization to go out on-site. We are a volunteer organization and cannot physically intervene in urgent situations. If the animal needs help, contact the competent city services.

• Injured animal (bleeding, hit by a car)
• Call the city service for stray animals / zoohygiene.
• If the condition is serious and you can safely approach, take it to the nearest veterinary clinic – that’s the fastest way to save its life.
• Animal running into the street and in danger
• Call the communal police or zoohygiene.
• If safe, move it off the road until help arrives.
• Animal shivering, seems sick, or refusing food

This could be a sign of illness, poisoning, or injury. Best to take it to a vet for examination.

Check if the mother is nearby

• Mothers often return after a short absence. Watch the litter for 1–2 hours from a distance. If she returns – don’t touch the babies.

If the mother doesn’t return or they are in danger

• If wet, cold, sick, injured, or in a dangerous spot, you can temporarily move them to safety and take to a vet for check-up.

If you found an entire litter

• Provide a warm, quiet place. Don’t give cow’s milk – it can harm them. The vet will assess feeding.

If you can’t keep them

• Try finding temporary shelter in the neighborhood, with friends, or via local groups. Even a few days of help can save lives.

If the babies are sick or injured

• This is an emergency – go to a veterinary clinic immediately.

Pet Mondo can give advice, share posts, and help find temporary shelter or adopters. We can’t take every litter, provide on-site shelter, replace city services, or go out on-site. Pet Mondo handles 10–20 abandoned litters annually. We have no shelter or permanent capacity – citizen’s temporary help is key.

For all wildlife in the city – birds, hedgehogs, squirrels, swans, foxes, deer, etc. – contact specialized wildlife rescue centers, zoos, or environmental protection inspectors, depending on the city. These services have permits, equipment, and experts for wild species. Pet Mondo cannot take wildlife.

When to call competent services:

• Birds (hit window, broken wing, young bird on ground)
• Hedgehogs (out during day, injured, frozen, attacked by dogs)
• Swans and waterfowl (injured, tangled in plastic, frozen, can’t fly)
• Squirrels, foxes, deer, and other species that seem injured, disoriented, or abandoned

If the animal is in danger or injured, don’t try to catch it yourself – wild species can be stressed and hurt themselves or you.

What you can do while waiting for expert help:

• Don’t try to treat it yourself.
• Keep a safe distance.
• If possible, prevent it from getting into traffic or water (for birds and swans).
• Don’t feed or give water – wrong food can harm.
• Don’t try to treat it yourself.

If the animal needs urgent help outside working hours, contact services with on-duty staff:

• On-duty veterinary clinic – for injuries, illnesses, poisoning.
• City service for stray animals / zoohygiene – if they have 24h duty.
• Communal police – can forward the call and respond in emergencies.

Pet Mondo has no 24h team and cannot go out at night or weekends.

Pet Mondo has no official on-site service, vehicles, equipment, or authorizations like city services. We can’t respond to calls like emergency help. But – when we encounter an animal in need, we help it. We take it to a vet or our place, provide care, and actively find it a home. We do this voluntarily, within our capacities, especially since state shelters are full. For urgent interventions, catching, and transporting animals, city services and veterinary clinics remain responsible.

Pet Mondo has no official on-site service, vehicles, equipment, or authorizations like city services. We can’t respond to calls like emergency help. But – when we encounter an animal in need, we help it. We take it to a vet or our place, provide care, and actively find it a home. We do this voluntarily, within our capacities, especially since state shelters are full. For urgent interventions, catching, and transporting animals, city services and veterinary clinics remain responsible.

Pet Mondo has no authorization to remove dogs from the streets and does not have an on-site response service. We are a volunteer association and cannot take in a dog on call. For dogs that pose a danger to people, traffic, or other animals, the responsible authorities are:

• Communal police
• City service for stray animals / zoohygiene

They have the legal authority to assess the situation, respond, and remove the dog if necessary. If it is safe, you can keep the dog at a distance until the service arrives, but do not try to catch it yourself.

Pet Mondo does not have a shelter and cannot take every dog people call about, but it is important to know that euthanizing a healthy animal is prohibited by law. It is not allowed ethically or legally. We always look for a humane and permanent solution.
We can share a post and actively look for a new home or temporary accommodation, but we cannot take the dog upon your call, provide housing, or replace city services or shelters. The best option is to arrange temporary accommodation for the dog (with relatives, neighbors, or friends) until we can find a new home together. In many cases, with a little time and community support, the dog or cat finds a new family.

Pet Mondo does not have an on-site response service and cannot take in a dog on call. We are a volunteer association without vehicles, equipment, or authorization to catch or transport animals.
For dogs that appear in public areas, the responsible authorities are the city service for stray animals / zoohygiene, or the communal police if the dog is in danger or poses a risk. They have both the legal obligation and the ability to respond.
If you want to help, you can also take responsibility for the dog yourself. You can temporarily move it to safety, take it to a vet for a check-up, and give it a chance until its owner, temporary accommodation, or a permanent home is found.

Cats often choose quiet yards as temporary shelter for their babies. The most important thing is to assess whether they are safe and whether the mother is present and caring for them.

• If the mother is there and the kittens are healthy

It is best not to touch them. The mother gives them the best chance of survival. Provide peace and quiet and, if you want, some food and water for the mother.

• If the kittens are in danger (dogs, traffic, construction site)

You can temporarily move them to a safer place in the yard, together with the mother if possible. Do not separate them.

• If the mother does not return for a long time

If the kittens are wet, cold, freezing, or meowing loudly, they may have been abandoned. In that case, you can temporarily care for them and take them to a veterinarian for an examination.

Pet Mondo can advise you on what to do, share a post, help in finding temporary accommodation or a home, or direct you to local sterilization options for the mother once the kittens grow up.

We cannot take every litter, provide on-site accommodation, replace city services, or go out into the field. Pet Mondo takes care of between 10 and 20 abandoned litters each year. We do not have a shelter or permanent capacity, which is why temporary help from citizens is crucial.

Yes – every municipality has its own responsible service (zoohygiene or communal police) that handles cases involving stray dogs. There is no single number for the whole country – it depends on the city or municipality where you are located.
The best option is to look up the number for the communal police or zoohygiene service in your city, or call the municipal info center, which will direct you to the appropriate service. Pet Mondo does not have the authority to go out into the field, but we can offer advice and help by sharing a post.

Pet Mondo does not perform sterilization procedures and does not have its own clinic. We are a volunteer association and do not provide veterinary services, including free sterilization.

What we can do:

• Refer you to free or subsidized sterilization programs in your municipality, if any exist.
• Advise you on how to prepare the animal for the procedure.
• Share your post if you are looking for help with the costs through the community.

Sterilization is always performed by a veterinary clinic, and the availability of free programs depends on the city and local decisions.

Sterilization is always performed by a veterinary clinic.
If you want to help a street animal, you can take it to any veterinary clinic that performs sterilization procedures. Possible options include:

• Veterinary clinics in your city, private or state-run
• Municipal free or subsidized sterilization programs, if they exist in your municipality
• Sterilization campaigns occasionally organized by associations or local communities

Pet Mondo does not perform sterilizations, but we can:

• Refer you to clinics that do
• Inform you about local programs
• Share your post if you are looking for help with the costs

Sterilization is the best way to prevent suffering and the birth of new abandoned animals – thank you for helping.

Sterilization is one of the most important ways to reduce the number of abandoned animals and prevent their suffering. It is important because:

• It prevents the birth of new abandoned animals – one unsterilized cat can lead to dozens of offspring each year.
• It reduces the risk of disease, such as tumors, infections, and pyometra.
• It reduces aggression, roaming, and conflicts in males.
• It prevents unwanted litters that often end up on the street or in shelters.
• It improves quality of life and extends life expectancy.

Sterilization is a humane, safe, and long-term effective way to help both an individual animal and the community as a whole.

Sterilization is a routine and safe veterinary procedure that veterinarians perform every day. Risks exist, as with any surgery, but they are minimal when the procedure is done in a clinic and the animal is healthy. It is considered safe because it is carried out in controlled conditions, the animal is monitored by professionals, complications are rare, and recovery is quick, usually within a few days. Sterilization brings far more benefits than risks – it reduces disease, prevents unwanted litters, and improves quality of life.

The cost of sterilization is not automatically covered by any association. There are several possible sources of funding, depending on the city and the situation:

• Citizens who want to help

Most often, the person who found the animal and wants to help pays for the sterilization.

• Municipal programs

Some municipalities offer free or subsidized sterilization for abandoned animals. This depends on local decisions and budgets.

• Associations and donations

Associations such as Pet Mondo do not have permanent funds, but sometimes they can help by sharing posts, collecting donations, or connecting people who want to help.

• Temporary caretakers

If someone takes the animal in temporarily, they often contribute to the sterilization costs.

Sterilization is a shared responsibility of the community — when more people get involved, it becomes easier to find a solution and prevent the birth of new abandoned animals.

Dogs are returned to the same location after sterilization because that is their territory. This is standard practice in Catch–Neuter–Return (CNR) programs because that is where they have a food source, such as people who feed them, containers, and a familiar environment, and where they are used to living and feel safe. Dogs are territorial animals, and returning them to a familiar location reduces stress and the risk of conflict with other dogs. Sterilization reduces aggression and roaming, so dogs usually behave more calmly after being returned. Returning them to the location is a legal and professional standard in many cities because it allows the dog population to be controlled in a more humane and effective way.

You can contact us by message or call us and tell us what kind of animal you are looking for – size, age, temperament, and whether you have children or other pets. There is also a questionnaire on our website that potential adopters fill out. Based on the information we receive from you, we will connect you with animals that are currently looking for a home and are part of the Pet Mondo family.

The process looks like this:

• We talk to see which animal matches your lifestyle.
• You meet the dog or cat.
• If you are a good match, a simple adoption contract is signed.
• The animal goes to its new home.

Our goal is to find the right home for the right animal, so that the adoption is permanent and successful.

That depends on the current situation in the field. Sometimes we have puppies or kittens looking for a home, and sometimes they are adult animals. The best thing is to check our website and send us a message – we will gladly direct you to the animals that are currently available and help you find the one that suits you best.

Yes. It is important to choose an animal that matches your lifestyle, experience, and expectations. We will help you with advice about the character, habits, and needs of each animal and help you make the best decision. Our goal is to find the right home for every animal we have rescued, so that the adoption is permanent and successful.

The conditions are listed on our website in the “Our Pets” section. They are simple and focused on ensuring that the animal gets a safe, stable, and responsible home.

1. Safe living space

The animal must have secure accommodation – an apartment or a fenced yard from which it cannot escape.

2. Responsible ownership

You are expected to provide:

• Quality food
• Regular vaccinations and antiparasitic treatments
• Veterinary care when needed
• Sterilization/neutering in due time, if it has not already been done

3. Understanding that adoption is a long-term commitment

A dog or cat is not a temporary project – they are a family member. It is important that you are ready to care for them throughout their whole life.

4. Meeting the animal before adoption

Before the adoption, we organize a meeting to make sure that you and the animal are a good match. We also provide you with the health record and recommendations for your new family member.

5. Signing an adoption contract

The contract is simple and serves to protect the animal and clearly define the owner’s obligations.

6. Obligation to contact the association if a problem arises

If things do not work out, it is important that you contact us – the animal is never returned to the street. We look for a solution together.

Yes. We sign a Responsible Ownership Agreement with the adopter. The agreement exists to protect the animal and clearly define the obligations of the future owner, as well as the obligations of the Pet Mondo association.

It usually states:

• that you will provide the animal with a safe and stable home,
• that you will feed and care for it regularly,
• that you will ensure continued veterinary care,
• that the animal is never returned to the street, but that you will contact the association in case of problems.

The agreement is short, clear, and contains nothing complicated – its only goal is the welfare of the animal and a successful adoption.

For all of our animals, we provide a 14-day trial adoption period, without the obligation to sign an adoption contract. This is a period of getting to know the animal and allowing it to adapt to its new environment, and it also gives you the chance to check your adoption decision.

If both sides are satisfied, after the trial period expires we sign an adoption and responsible ownership agreement with you. Also, in agreement with you and based on the signed adoption contract, we organize the change of owner information in the Central Veterinary Database, as well as in the animal’s passport.

This is common behavior in dogs that are in a new environment, under stress, or have had bad previous experiences. Fear is usually shown through barking, withdrawal, or attempts to escape, and the dog needs time to understand that it is safe. The most important thing is to provide a calm space, avoid punishment, and not force contact. Move slowly, speak softly, and offer treats so the dog can associate you with something positive. Walks should be short and calm, with a secure leash and harness, because frightened dogs can panic and run away easily. At home, it is helpful to introduce a routine for feeding, resting, and walking, because predictability reduces stress. If the dog has its own corner where it can retreat, it will relax more quickly. Most dogs calm down within a few weeks, but if the fear gets worse or lasts a long time, it is advisable to consult a veterinarian or a trainer who works with fearful dogs.

Yes. This is very common behavior, especially in cats that are new to a space, frightened, in pain, or under stress. A cat hides because it is adjusting to a new environment, feels insecure or overwhelmed, has had bad previous experiences, or simply wants peace and time to relax. Hiding is a normal self-defense mechanism and usually passes once the cat feels safe. A cat may become aggressive because of fear, which is the most common reason, pain or discomfort, overstimulation, sudden changes in the environment, or because it wants to protect its territory. Aggression is often a defensive reaction, not a “bad character.” You can help the cat by providing a quiet corner where it can hide. Do not touch it by force; let it come to you on its own. Speak softly and move slowly. Offer food or leave treats nearby. It is also important to provide a routine, with feeding, play, and the litter box in the same place. If the behavior does not calm down after a few weeks or gets worse, it is advisable to consult a veterinarian to rule out pain or a health problem.

Adopting a new pet begins with preparing your home so that the dog or cat feels safe and relaxed from the first day. It is recommended to provide a quiet corner, basic equipment, a feeding routine, and enough time for the pet to gradually get used to the space. It is important to remove potentially dangerous objects, install window screens for cats, and prepare everything needed for the first days of adjustment. For every pet that Pet Mondo places, we send detailed recommendations describing its habits, needs, temperament, health record, and all other important information that helps make the transition into a new home as easy as possible. During the first few days, it is important to provide peace, avoid crowds, and let the pet explore at its own pace. Routine, a gentle approach, and patience help the pet relax more quickly and build trust. Adoption is a process that requires a little preparation, but it brings a lot of joy and creates the foundation for a long, stable, and happy life together.

Both kittens and puppies have sensitive stomachs and grow quickly, so they need special food for babies, not food for adult animals. Fresh water must always be available. A kitten up to one year old is best fed high-quality dry or wet kitten food. Milk formula for kittens should be given only if the kitten is very small and still not eating on its own. It is important to avoid cow’s milk, because it can cause diarrhea, as well as human food and leftovers. Puppies should be fed puppy food that is adapted to their growth and development. You should avoid bones, spicy food, and table scraps. Babies up to 2 months old should have several smaller meals a day, while older ones should have 3 to 4 meals and gradually move to two meals a day.

The frequency depends on the animal’s age, but there are several general rules. Kittens and puppies should have their first check-ups and vaccinations at 6 to 8 weeks of age. During the first months, it is necessary to visit the veterinarian several times for vaccinations, immunization, and parasite treatment. After that, the pet should go for a check-up every 3 to 4 months. Adult animals should have a regular annual examination, vaccination, and antiparasitic treatment. Of course, a visit to the vet is needed sooner if you notice changes in behavior, appetite, stool, skin, or walking. Older animals, those over 7 years of age, need more frequent check-ups, twice a year, because of preventive tests and early disease detection. Regular examinations help problems be detected in time and help the animal remain healthy and active.

Children’s safety is always our priority. Every dog is an individual, so the assessment is not based only on breed or appearance, but on the behavior, temperament, and experience of the specific dog. Before we recommend a dog for a family with children, we observe how it reacts to touch, noise, sudden movements, and new people. If the dog is gentle, stable, patient, and used to contact, we will clearly tell you that it is suitable for a family with children. If we assess that it needs a calmer environment, we will be completely honest and suggest another dog that is a better fit for your family. Our goal is always a safe and successful match – for both the child and the dog.

The best way for a child to learn proper behavior toward animals is through example, patience, and simple rules. Explain that animals are living beings that feel fear, pain, and joy, just like we do. Teach the child to approach them slowly, not to pull them, push them, or disturb them while they are eating or sleeping. Show the child how to gently pet a dog or cat, how to recognize when an animal feels uncomfortable, and why it is important to respect their space. Through positive experiences and your guidance, the child develops empathy, confidence, and a healthy relationship with animals – which is important for both the child and the animals.

Children’s fear of dogs is common and completely understandable. The most important thing is for the child to feel safe and for you to guide the situation calmly. If you come across a dog on the street, step aside, take the child’s hand, and explain that it is enough to walk past calmly, without running or shouting. Most dogs on the street are used to people and will not approach unless they sense excitement or fear. You can show the child how to stand still, how to avoid direct contact, and how to recognize whether a dog is relaxed. Over time, with your guidance and positive experiences, the fear usually decreases and the child learns how to behave safely around dogs.

The local self-government authority – the municipality or city – is responsible for dogs on the street. They are obliged to provide:

• Humane and organized capture of dogs
• A shelter or a contract with an authorized shelter
• Veterinary care, vaccination, sterilization/neutering, and identification
• Population control programs and citizen education

It is important to point out that the category “stray dog” does not really exist. Dogs do not live on the street by their own choice – they end up there solely because of irresponsible ownership, abandonment, uncontrolled breeding, and the lack of systematic care. That is why the primary responsibility is always on the municipality, but also on owners, who must obey the law, sterilize/neuter their pets, and prevent abandonment. Associations and citizens can help, but they cannot replace the obligations of institutions.

Yes. Abandoning an animal is punishable by law and is considered a form of abuse. An owner who abandons a dog, cat, or any other animal may face misdemeanor or criminal liability, depending on the severity of the case. Abandonment directly endangers the animal and represents a serious violation of the Animal Welfare Law. Any case can be reported to the veterinary inspectorate or the police.

Animal abuse, killing, or poisoning is a criminal offense and must be reported immediately to the competent authorities. You can report it to:

• The police – the fastest way to react, especially if the abuse is ongoing
• The veterinary inspectorate – responsible for violations of animal welfare
• The communal inspectorate – if the incident is happening on public property or endangers the community

It is important that citizens report the case themselves if they are witnesses. Associations cannot file reports instead of them, because only the witness can provide accurate information and an official statement. Our association can help with advice, drafting the report text, and guidance, but we cannot report on behalf of citizens. Reporting is a key step in protecting the animal and ensuring that offenders are sanctioned in accordance with the law.

Yes. Every citizen can and should report a neighbor if they suspect neglect of an animal. Neglect is prohibited by law and is considered a form of abuse. Examples of neglect include constantly keeping a dog on a chain or in a crate, lack of food, water, or adequate shelter, visible untreated injuries, very poor health or hygiene, exposing the animal to extreme weather conditions, and denying its basic needs such as walks, veterinary care, and hygiene.
You can file a report with the veterinary inspectorate, communal inspectorate, or the police, especially in urgent cases. Citizens must file the report themselves, because only the witness can provide accurate information and an official statement. We can help with support, guidance, and drafting the report text, but we cannot report in your name.

Yes – you can submit a report anonymously. The police, veterinary inspectorate, and communal inspectorate accept and act on anonymous reports, especially when it comes to animal abuse, neglect, or killing. However, it is important to know the following:

• An anonymous report may be enough for the inspectorate to go out on site
• But in more complex cases, when an official statement or additional information is needed, anonymity may limit the process
• If you are a witness and willing to give a statement, the report carries much greater weight and has a better chance of leading to sanctions

Our association can help you with advice and drafting the text of the report, but you must submit the report personally, either anonymously or with your own information.

A criminal complaint is a simple document in which a citizen describes what happened and why they suspect that a criminal offense was committed. There is no special form – the complaint can be written freely, as long as it contains the basic information.

A criminal complaint should include:

• Your full name, not mandatory if you want to remain anonymous
• Contact information, optional
• A description of the event: what happened, when and where
• Who was involved, if you know
• A description of the animal and its condition
• Photos or video, if you have them
• Why you believe it is a criminal offense

You can submit a criminal complaint to the police – in person, by phone, or in writing – or to the prosecutor’s office, in person or by mail. Also, if the institution allows it, you can submit the complaint electronically. Pet Mondo can help you draft the text of the complaint, but you must submit it personally, because only the witness can provide an official statement if needed.

No. We cannot submit a report instead of you. The report must be submitted by the person who witnessed the event, because only that person can provide accurate information and, if necessary, an official statement to the authorities. Our association can help by:

A criminal complaint should include:

• Explaining where to report
• Helping you write the text of the report
• Giving guidance on what to include
• Referring you to the competent services

But you must always submit the report personally, either with your name or anonymously. This is the only way institutions can officially act and protect the animal.

Placing poison on public or private property is a criminal offense and a serious danger to animals, children, and adults. Every case must be reported immediately to:

• The police – the fastest and most important step, especially if the poison was recently placed or there is danger to people and animals
• The veterinary inspectorate – responsible for animal welfare violations and acting in poisoning cases
• The communal inspectorate – if the poison was placed on public property such as a park, street, or apartment building yard

In the report, it is important to include the exact location, a description of what you saw, such as bait, granules, or a suspicious substance, photos or video if it is safe, and information about whether animals or people are already endangered. Citizens must file the report themselves, because only the witness can provide accurate information and an official statement. Our association can help with advice and drafting the report text, but we cannot report in your name.

Animal fights are a criminal offense in Serbia, and any suspicion or knowledge of their organization should be reported immediately to the competent authorities. The report can also be anonymous.

1. Police – 192

The police are the first and most important address for reporting, especially if a fight is happening at that moment or there is immediate danger. They are obliged to go out on site and initiate proceedings.

2. Veterinary inspectorate

The veterinary inspectorate acts in cases of abuse, illegal keeping, and organizing animal fights. Citizens can report the case to the local inspectorate or the Ministry of Agriculture.

3. Animal protection organizations

Associations can help document the case, provide advice, and forward the report to institutions. Although they do not have the authority to conduct investigations, they often speed up the reaction of the competent authorities.

The theft of an animal in Serbia is treated as a criminal offense and is reported to the competent authorities in the same way as the theft of any other property.

1. Police – 192

This is the first and most important address. The police are obliged to receive the report, go out on site, and initiate proceedings. The report can be submitted by phone, at the nearest police station, or in writing.

2. Prosecutor’s office

If you want the case to be formally prosecuted, you can also file a criminal complaint with the basic public prosecutor’s office. This is not mandatory, but it can speed up the process.

3. Veterinary inspectorate, if there is suspicion of abuse

In cases where the theft also includes abuse, illegal keeping, or sale of the animal, the veterinary inspectorate should also be notified.

4. Animal protection organizations

Associations can help gather information, provide advice, and publicly spread notices about the disappearance, but they cannot conduct an investigation.

Conditions in shelters for abandoned animals are controlled by state authorities, primarily the veterinary inspectorate, which is responsible for supervising compliance with the Animal Welfare Law. It checks the way animals are kept, hygiene, feeding, health care, records, and all other elements that affect animal welfare. The inspectorate also has the authority to conduct unannounced inspections when there is suspicion of irregularities.

The communal inspectorate and communal police are involved in cases where a shelter violates local regulations, for example regarding noise, waste, public hygiene, or endangering the community. The Ministry of Agriculture, specifically the Veterinary Inspectorate Sector, carries out systemic supervision, issues decisions, orders measures, and can prohibit a shelter from operating if serious violations are found. Local self-government, as the financier of most shelters, also has an obligation to monitor their work and respond to citizens’ reports.

Citizens have an important role in supervising shelters. Shelters are public services financed from the budget, so citizens have the right to visit them, be informed about the conditions in which animals are kept, and react when they notice irregularities. Any suspicion of abuse, poor conditions, inadequate care, or unlawful acts should be reported to the veterinary inspectorate, communal inspectorate, or local self-government. The report can be anonymous, and timely action by citizens is often crucial for animal protection.

Yes – hunting wild animals is allowed in Serbia, but only under strictly prescribed conditions. Hunting may be carried out only in accordance with the Law on Game and Hunting, during specifically designated hunting seasons, with a valid hunting card, hunting permit, and respect for safety rules and animal welfare. Only species defined by law as game may be hunted, while protected species are strictly forbidden to hunt, and killing them constitutes a misdemeanor or criminal offense.

As an association involved in animal protection, Pet Mondo is against every form of hunting and killing animals. We believe that wild species have the right to live in their natural habitat and that populations should be controlled only through humane, science-based, and non-violent methods. Our mission is protection, education, and promoting compassion toward all living beings.

Poaching is a serious violation of the law and endangers wild animals, ecosystems, and human safety. If you suspect poaching, it is important to report the case to the competent services that have the authority to react immediately. You can report it to:

• The veterinary inspectorate – responsible for the welfare and protection of wild animals
• The police – especially if active poaching, use of weapons, or danger to people and animals is involved
• The hunting inspectorate / Directorate for Forests and Hunting – responsible for supervising hunting grounds and acting in cases of illegal hunting
• The communal inspectorate – if the poaching is connected with disturbing public order, peace, or safety

If possible and safe, record the location, time, description of the event, or license plates, but never get into conflict with the perpetrators. The goal of the report is to protect wild animals and to prevent and sanction poaching.

Badger digging is not allowed in Serbia. This practice is considered a form of cruelty and abuse of animals, because it involves sending dogs into burrows to drive out foxes, badgers, or other wild animals, which leads to severe injuries to both. Under laws on animal welfare and the protection of wild species, badger digging is a prohibited act and may be sanctioned as a misdemeanor or a criminal offense. If you learn about badger digging, it is important to report the case to the veterinary inspectorate or the police, because it is a serious violation of the law and endangers animal welfare.

Illegal fishing, such as the use of nets, electricity, explosives, fishing out of season, or catching protected species, is a serious violation of the law and directly endangers river ecosystems. It is important that such cases be reported to the competent services that can react immediately.

You can report it to:

• The fishing inspectorate / Directorate for Forests and Hunting — responsible for supervising fishing and acting in cases of illegal catch
• The police — especially if there is active illegal fishing, use of dangerous means, or danger to people and animals
• The veterinary inspectorate — if protected species or injured wild animals are involved
• The communal inspectorate — in cases where public property or the environment is endangered

If it is safe, you can record the location, time, description of the event, or license plates, but never get into conflict with the perpetrators. The goal of the report is to protect rivers, fish, and the entire ecosystem.

In Serbia, it is not allowed to keep wild animals in captivity without special permits. Wild species are protected by law, and keeping, capturing, injuring, or trading them constitutes a misdemeanor or criminal offense, depending on the species and circumstances. Permits for keeping wild animals may only be granted to authorized centers, shelters, zoos, rehabilitation centers, and professional institutions that meet strict conditions for housing, care, and animal safety. If someone finds an injured wild animal, the correct step is not to keep it, but to contact the competent service — the veterinary inspectorate, a wild animal rescue center, or a local veterinary clinic that cooperates with them. The purpose of the law is to protect wild animals and return them to nature, not to have them live in inadequate conditions with private individuals.

Yes — zoos are allowed to keep wild animals, but only under strictly prescribed conditions. Zoos must have special permits, adequate facilities, professional staff, and conditions that ensure the welfare, safety, and proper care of animals. Zoos are legally regulated institutions, and their role is to provide suitable living conditions for wild species, veterinary care and supervision, public education, and participation in programs for the conservation of endangered species. Private individuals are not allowed to keep wild animals, but zoos, rehabilitation centers, and authorized institutions may keep them because they meet legal and professional standards.

If you notice that animals in a zoo are being kept in poor conditions, you can report it to the competent institutions that have the authority to carry out inspections and take action. You can contact:

• The veterinary inspectorate — primarily responsible for animal welfare and control of the conditions in which animals are kept
• The Ministry of Agriculture, Veterinary Directorate — especially in cases of serious or repeated irregularities
• The communal inspectorate — in cases where the conditions are unhygienic or endanger public health
• The police — if there is suspicion of abuse, neglect, or violation of animal protection laws

Before reporting, it is useful to record photos, videos, or a description of the situation, but only if it is safe and allowed. The purpose of the report is to ensure that animals live in conditions that respect their needs and legal standards.

Pet Mondo does not take wild animals, but we can guide you on what to do. If the hedgehog is injured, disoriented, bleeding, or attacked by other animals, you should contact a wild animal rescue center, the veterinary inspectorate, or the nearest veterinary clinic that cooperates with wildlife services. Until professional help arrives, you can carefully place the hedgehog in a box with soft lining, keep it in a quiet and warm place, and do not give it food or water if it is seriously injured. Professional services are the only ones that have the permits and conditions to provide proper care for wild animals.

If you find a baby bird on the ground, first check whether it has feathers or is still featherless. Featherless chicks cannot survive outside the nest and should be returned to the nest if you can see it nearby. The parents will accept it — human scent does not bother them. If the bird already has feathers and is hopping on the ground, it is very likely a fledgling learning to fly. Such birds are not abandoned — their parents are nearby and feeding them. In that case, you should not take it, but only move it to the nearest safe surface, such as a bush, a low branch, or grass farther from the road. If the bird is injured, cannot stand, is bleeding, or is in danger, you should carefully pick it up into a box and contact the nearest wild animal rescue center or veterinary service. In most cases, the best help is not to touch it, unless the animal is injured or in immediate danger.

No, Pet Mondo does not take in wild animals. Our association cares exclusively for abandoned dogs and cats. Wild animals are the responsibility of wild animal rescue centers, veterinary inspectorates, and authorized organizations that have the permits and conditions for their intake, treatment, and return to nature. If you come across an injured or endangered wild animal, we can direct you to the appropriate contact and advise you how to help it safely until the professional service arrives.

If you would like to support our work with a monetary donation, it truly means a lot to us. Pet Mondo is a fully self-funded association, and we cover all costs for food, therapies, sterilizations, and veterinary care ourselves, so every donation directly helps us care for more vulnerable animals. We care for more than 100 animals in our homes, and the costs of their care and daily life are significant.

RSD account: 160-504985-67
Foreign currency account: 00-540-0002685.1
IBAN: RS35160005400002685154
PayPal: office@petmondo.rs

Monetary donations are paid into the association’s account, and we use the funds exclusively for the treatment, care, and recovery of the dogs and cats we look after. If you want to donate, just contact us — we will send you the payment details and, if you want, a report on how your donation was used. Your support makes a huge difference in their lives.

Yes — every kind of help means a lot to us. Pet Mondo is a self-funded association, and we cover all costs for food, litter, therapies, and care for the animals ourselves, so donations such as food, litter, blankets, towels, or cleaning supplies are always welcome. This kind of support allows us to care for a larger number of animals and provide them with safety and comfort until they find their home. If you would like to donate, we will arrange a time and location for pickup.

Yes — people who want to help are always valuable to us. Pet Mondo is a small, self-funded association, and the three of us care for all the animals in our houses, apartments, and weekend homes, so because of the large number of abandoned animals, we often cannot manage everything on our own. Volunteers are precious to us — you can help with transporting animals, vet visits, photography, posts, temporary care, or other activities that make everyday work easier. If you would like to volunteer, we will gladly introduce you to the options and find a way for you to get involved in the way that suits you best.

Yes — Pet Mondo wants to involve temporary caretakers, because the number of vulnerable animals on the street is enormous, and due to limited resources we are not able to help everyone immediately. The three of us in the association currently personally care for all dogs and cats in our own living spaces, but our capacities are limited. That is why foster homes are extremely valuable to us. Temporary caretakers make it possible for us to save more lives, give animals care and socialization in home conditions, and help them find permanent homes faster. The foster system is still not sufficiently developed in Serbia, but we believe that, with the support of people who want to help, it can come to life and become a great strength for abandoned animals. If you would like to become a temporary caretaker, we will gladly introduce you to the procedure, responsibilities, and support we provide throughout the entire process.

No, Pet Mondo does not have a shelter. We do not keep animals in a large facility; instead, the three of us in the association personally care for them in our houses, apartments, and weekend homes. This means that every animal lives in home conditions, surrounded by people, routine, and attention, which helps it recover, socialize, and prepare for adoption.
This way of working allows every animal to receive individual care, safety, and much more human contact, which makes adoption easier and more successful.

Pet Mondo does not have a shelter or a single central location. The three of us in the association personally care for the animals in our houses, apartments, and weekend homes, so the animals are located at different addresses depending on who is currently taking care of them.
When you become interested in a specific animal, we arrange the exact meeting location and all the details about your visit.

The number of animals is constantly changing, because new ones come into care while others go to their new homes. On average, we care for about one hundred dogs and cats, and all of them are housed with us in the association — in our homes, apartments, and weekend houses.
When you become interested in a specific animal, we will always tell you which ones are currently available for adoption and help you find the pet that suits you best.

Our association does not have a shelter or a field team, and only a few of us personally care for all the animals in our homes, apartments, and weekend houses. Because of that, we always have to balance animal care, work, and family obligations, so sometimes it is not possible for us to come immediately when you call.

We do our best to react as quickly as possible, but our priority is that every animal already in our care remains safe and looked after before we go out into the field. In urgent situations, we will always give advice on what you can do until we arrive or until help is organized.

We wish we could help every animal, but Pet Mondo does not have a shelter or a large space — the three of us in the association personally care for all dogs and cats in our houses, apartments, and weekend homes. We are limited by capacity and can only take in as many animals as we can care for safely, responsibly, and properly.
When all our spaces are full, taking in new animals would mean putting at risk the ones we are already caring for, and we never do that. Still, we will always give advice, help with sharing posts, connect you with other organizations, or try to find a temporary solution whenever possible.

Pet Mondo is a self-funded association. We cover all costs of food, veterinary care, therapies, sterilizations, and daily care for the animals ourselves, from our own income. We do not have sponsors, donors, or any regular income.
In situations where urgent veterinary intervention is needed or when an unexpected larger expense appears, animal lovers sometimes help us — private individuals who want to support a specific case. Our work is based on personal dedication, responsibility, and the desire to provide every animal with the safety and care it deserves.